NEW EYES CONSULTANCY
Freelance Management Sales and Brand Support
"the real voyage of discovery consists not in seeking new landscapes but in having new eyes"
Work Experience
WHITE LABEL
New Eyes conceived, designed, launched and led a successful White Label Management Consultancy for a leading multinational recycling operator from start up to fully operational within 6 months.
Expanded group offering
Generated £m revenues
Opened up new markets
Improved client relationships
Enhanced group reputation
Low start up budget
REBRAND
Established but stalling business serving most industry sectors within the UK found struggling to differentiate from the competition and in need of a makeover. New Eyes on a rebrand, a re-alignment of services to meet emerging markets and a re-design of sales collateral reversed fortunes
30% YOY revenue growth (Y1,2,3)
95% customer retention
Sustainable profits above target
8 industry awards
CUSTOMER CARE
Rapid growth through acquisition and aggresive sales resulted in a FTSE 250 organisation losing customers at the same rate as it was winning them. With the cost of sale & the cost to serve escalating with potentially irreparable damage to its brand an answer was needed. New Eyes on A Customer Care Academy
Service excellence as standard
UK shared best practice
Pride in the workplace
Single digit churn
Conceived, designed and started up a new £MM Limited company building a full turnkey registered business attracting investment and new customers. Challenging the status quo through a unique differentiated service portfolio. New Eyes on:
Start Up business case production
Full company branding & marketing
Suite of promotional collateral
Commercial modelling
Exit strategies
A highly competitive mature market and an over aggressive sales force resulted in the "buying" of business at an alarming rate. Poor sales skills, conceding profit margins, ensured the underselling of one of the UKs most iconic brands. Investment and focus on value added sales was necessary. New Eyes on the Excellence in Sales Programme.
Blended sales training
Transactional & consultative levels
Tailored content via on line platform
Accreditation
Working with in-house IT to Design & implement a "live" sales transaction process for a UK SME sales force. Pre-tablet technology, using PDAs; a unique digital approach to transactional sales was launched improving sales productivity, speeding up client to cash and allowing real time analysis of BDM performance. New Eyes on an:
Industry USP
£3m sales transactions p/month
Live sales activity data
Paperless process