The Business Mentor
DEVON AND CORNWALL
Business Advice Sales Development Customer Care Mentoring Interim Cover SLT Support Value Creation
Customers
Over thirty years creating and delivering value for organisations from SME's to plc's.
Experience
Field Sales
Corporate Sales
Sales Management
Key Accounts
UK Operations
UK Sales Development
Front of House
SLT plc
General Manager
Company Director
Business Founder
£MM Business Owner
Consultant
Mentor
A career dedicated to finding out what customers want and giving it to them whilst generating new revenues and enhanced, sustainable margins to businesses, big and small...
UK White Label Launch
Conceived, designed, launched and led a successful Management Consultancy for multinational recycling operator.Fully operational within 6 months.
Expanded Group Offering Generated £m Revenues / Opened Up New Markets / Enhanced Brand Low Start-up Budget
Transform UK Sales Force
Design & implemented a "live" sales transaction process for a UK SME sales force. Pre-tablet technology to enable recording and measurement of sales activity
Industry 1st / USP
£3M Sales Transactions p/month
Live Sales Activity Data
Paperless Process / Performance Management
Customer Churn Project
Leading a customer care strategy to help FTSE 250 organisation stop losing customers at the same rate as it was winning them. From spend analysis to training, customer engagement and feedback
Double Digit to Single Digit Churn 15% Increased Revenues Customer Collaboration / Enhanced PR -Awards / Motivated Teams
Launched Sales Academy
Founded £MM Start Up
Company Rebrand
Flagging sales, "buying business" at eroded margins, customer churn and demotoivated teams having significant impact on iconic UK Brand. I conceived and launced an internal UK Sales Academy to help get the organisation back on track
Increased Sales / Consultative Selling / Upskilled personnel Margin Enhancement / Shared Best Practice
Conceived, designed, launched a new £MM Limited sustainability company that competes in the UK with established Brands. A successful new disrupter in the market.
Hands on company build - from branding, recruitment, structure, governance, policies, compliance, supply chain, contracting, sales and strategic account management
Established but stalling UK business serving most industry sectors struggling to differentiate from the competition. Realigned offering to serve emerging markets, including a re-design of sales collateral, and team training and customer care
20% YOY Revenue Growth (Y1,2,3)
93% Customer Retention
Sustainable Profits/Industry Awards
Advice, Guidance and Support for Various SMEs, Start-Ups snd Sole Traders
Producing Company Policies, Sales Collateral, Value Propositions, Brochures, Websites
Providing Assessment and Monitoring of Key Personnel - Sales, Customer Care, Operations Managers
Facilitating Training Coaching and Mentoring
Offering Support on Company Structure and Governance
Standing in for Middle / Senior Management on Interim Basis
Supporting Supply Chain Management
Carrying out Customer Care on Key Accounts / Fascilitating 360 Client Feedback
Supporting Proposals / Bids / Value Creation
General Consulting Services for Business Owners and SLTs
